FAQs
Products & Cares
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Yes! All MurierSilk products are made from ultra luxurious 100% pure mulberry silk.
1、Softness and smoothness: Mulberry silk is known for its softness and smoothness, which feels luxurious against the skin.
2、Breathability: Mulberry silk scarves are breathable, making them ideal for all seasons.
3、Moisture-wicking: Mulberry silk can absorb up to 30% of its weight in moisture, keeping you cool and dry.
4、Hypoallergenic: Mulberry silk is naturally hypoallergenic, making it a great choice for people with sensitive skin.
5、Durability: Mulberry silk is a strong and durable fabric that can last for years with proper care.
Absolutely! Choose a detergent made specifically for silk (we recommend a pH-neutral liquid detergent). It is important that the detergent you use does not contain enzymes or bleach, which can damage your silk products. Hand wash in cold water and hang to dry. Avoid twisting or wringing the scarf, as this can damage the delicate fibers.
If the silk scarf is not properly stored and maintained, it will easily wrinkle when it is taken out in the next year, which will greatly affect the appearance. However, if it is not used in the correct way, it will easily cause certain damage to the silk material. We will give you some advice about the solution after the silk scarf is wrinkled.
1、If the silk scarf feels hard, it is recommended to soak it in a clothing care agent for about 3-5 minutes and dry it in the shade to solve it;
2、Rinse the silk scarf in clean water, the water temperature is below 30 degrees, pay attention to let the water over the scarf. Then use soft washing liquid or wool special detergent;
3、Gently rinse, pay attention not to scrub, wash by squeezing, avoid wringing, squeeze to remove water, dry in the shade or fold in half to hang in the shade, plastic in wet state or semi-dry, can get wrinkles out of silk.
4、Fold it flat and hang it up when it is usually placed, which can prevent the silk scarf from wrinkling. You can also use steam ironing or ironing with a low-temperature iron pad;
Hand washing is always the best and safest method for washing particularly delicate items such as silk.
Step by step instructions:
1）Fill the basin with warm water <= 30°C/86°F.
2）Add a few drops of special detergent for silk.
3）Let the silk towel soak for three minutes.
4）Agitate the silk item in the water.
5）Rinse silk items with <= lukewarm water (30°C/86°F).
6）After washing, dry the water with a towel.
7）Hang the silk scarf to dry.
1) Atomize with water
Since static buildup can only occur in dry environments, adding a little moisture can help with the problem. You can buy a spray bottle to help you. All you have to do is spray some water on the silk scarf before wearing and let it dry before wearing.
2) Apply moisturizer to the neck before wearing the scarf
Try applying lotion on your neck. Just be sure to let the moisturizer saturate completely before wearing the scarf. (If you have an oily neck, it may leave a stain!)
3) Use a metal coat hanger (safety pins or metal thimbles will work too)
Hang the silk scarf on a metal hanger, this will reduce the charge by transferring the electron charge from the scarf to the metal hanger. But other small metal objects can also serve this purpose.
We try to display actual product colors on the website as accurately as possible. However, actual colors will depend on your electronic display monitor; we cannot guarantee that any color displayed by your monitor will be accurate.
Plus, unlike other textiles, silk is a highly lustrous fiber.
The shimmering luster of silk is due to the triangular prism-like structure of silk fibers that allow silk to refract incident light at different angles, thus producing different colors. These make the color of the silk shimmer and change color with the angle of the light. Hold your silk product up to the light and see how it reflects the color differently from other silk products. Therefore, the actual color of the product you receive may appear different in different lighting.
Momme is the unit of silk thickness, the larger the momme, the thicker the silk fabric. The momme of silk refers to the weight of the fabric. Generally speaking, the greater the gram weight, the more silk raw materials are used, and the higher the cost.
Generally, silk fabrics are divided into 12, 16, 19, 25, 30, and 40 Momme.
The formula for calculating momme number is: 1 gram per square meter/4.3056.
The higher the momme number, the higher quality and more durable the silk fabric.
Mulberry silk scarves are versatile and can be styled in many ways, including:
Around the neck: Fold the scarf in half, wrap it around your neck, and then pull the loose ends through the loop.
In the hair: Tie the scarf around a ponytail or bun for a chic and stylish look.
On the wrist: Tie the scarf around your wrist like a bracelet.
On the bag: Tie the scarf around the handle of your handbag for a pop of color.
Orders
Our confirmation letter is automatically sent by our system. If you have not received a confirmation email within 12 hours of placing your order and your credit card/Paypal account is still being charged, please contact us immediately. We will confirm your order on our website and send you another confirmation email with your order number and order details.
There are several possible reasons why this could happen:
1）You have entered an incorrect or unusual email address when registering with our site. Since our confirmation email is sent to the email address you have registered with us, this letter will be lost.
2）Some email systems have filters that classify our emails as spam so that they do not reach your inbox. However, it is recommended that you check your spam folder before contacting us as it is likely blocked by your email system.
Once your order ships, our ordering system automatically sends our Shipping Notification email. If you don’t receive the email, you may have entered the email incorrectly, or it may have been sent to your spam folder.
We usually take 1-2 business days to process your order before dispatching your package. If you do not receive an email about your order shipping within 2-5 business days of placing your order.
The first thing to do is to email us at [email protected] with all the necessary information stating that you wish to cancel your order.
Please note that we cannot cancel orders that have already shipped. This means that once you have received our shipping notification, the order cannot be canceled. Then please wait for your package to arrive, you can keep it or contact us for return/exchange. You are responsible for the shipping costs required to send the original item to our collection warehouse. In the event of a return, we will refund your payment to you once our collection warehouse has confirmed receipt of the order.
In addition to shipping time, it takes 1-2 business days to process and usually takes about 3 to 8 business days to arrive. Arrival times vary by country. For details on shipping information, you can view the Shipping Information page. If you have problems tracking your order, please feel free to contact us, any questions, please reply within 24 hours.
Once your order has shipped, you will receive an email that your order has shipped with the tracking number provided.
If you do not receive an email about your order shipping within 2-5 business days of placing your order.
Delivery
If you are not home to sign for your package, you are suggested to contact the carrier directly to schedule a new delivery appointment or nominate a safe place or pick it up from your local shipping location later.
Redirect your package to another location, an additional fee may apply.
After our warehouse personnel successfully dispatch your order, it may take some time for the carrier’s website to update your package information. Once the carrier has updated your shipping information, you will be able to track the status of your order.
If after 2-3 days the shipping information still does not appear, please contact our customer service team will generally get back to you within 24 hours.
When we ship the package to you, the shipping company may not update the information immediately because your package is in transit. It will be updated once it reaches the next sort facility. It may take several days after an order ships from our company to see any activity.
If after 2-3 days there is still no shipping information, please contact us. A member of our customer service team will typically get back to you within 24 hours.
Please contact our email at [email protected] first to submit your ‘changing address’ request.
Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.
We are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.
We appreciate your understanding.
1） The address is not specific enough, so the package cannot be delivered. We will contact you as soon as we become aware of this situation. If we contact you and get no response before the deadline, the package will be returned.
2）The package has not been signed for within the specified time. The logistics company will directly return the package after the expiration date.
Please don’t worry, if you encounter this problem, please get in touch with our customer service immediately, we will try our best to solve this problem for you.
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