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1. Return and Exchange Guarantee
We offer a 30-day return and exchange guarantee policy.
You are eligible to request an exchange or refund within 30 days of receiving your package. If you are not satisfied with your purchase, please contact us at [email protected], and we will provide a return address for you. We will issue a refund or resend a new item for you once we receive the returned goods.
We will provide return shipping on the initial order. For all other returns that do not conform to the initial order, the customer will be responsible for shipping cost.
2. Return/Exchange Process
Thank you for purchasing a silk scarf from our website. We cherish every shopping experience you have with us and are dedicated to ensuring your satisfaction with the products you purchase. Here is our Refund and Returns Policy:
Return Period: From the date of receipt of the product, customers have 14 days to return items without providing a specific reason.
3. Conditions for Returns:
The item must be unused, unwashed, and in its original packaging with all tags attached.
The item should have no damage or defects.
Refund Method:
Refunds will be processed to your original payment method, such as a credit card or PayPal.
The refund process may take 5-7 business days.
Return Shipping Costs:
Unless there’s an apparent quality issue with the product or an error on our part in shipping, customers will bear the return shipping costs.
4. How to Return:
Please initiate the return by first contacting our customer service team, and providing your order number and reason for the return.
We will provide you with the return address and further instructions.
Non-returnable Items:
Customized silk scarfs are non-returnable unless there’s a significant quality issue.
Exchanges:
If you wish to exchange an item, please first go through the return process and then place a new order for the desired product. You can contact us by email ()
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