Privacy Policy for Muriersilk

Privacy Policy for Muriersilk

Last Updated: July 18, 2025

Welcome to Muriersilk. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Who We Are

Our website address is: https://muriersilk.com/

2. The Data We Collect About You

We collect data to operate effectively and provide you with the best experiences with our products. You provide some of this data directly, such as when you create an account, place an order, or contact us for support.

• Identity & Contact Data: Includes first name, last name, username, billing address, shipping address, email address, and telephone numbers.
• Financial Data: We do not store your credit card details. All payments are processed through our secure payment partners, Stripe and PayPal. They handle your payment data securely.
• Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and other technology on the devices you use to access this website.
• Usage Data: Includes information about how you use our website and products.

3. How We Use Your Personal Data

We use your data for the following purposes:

• To Process and Fulfill Your Order: To manage payments, fees, and charges, and to deliver the products you have purchased.
• To Manage Our Relationship With You: This includes notifying you about changes to our terms or privacy policy and communicating with you about your orders.
• To Run and Improve Our Business: For data analysis, identifying usage trends, and to improve our website, products, marketing, and customer relationships.
• For Security and Fraud Prevention: To protect our customers, our business, and our website.

4. Comments

When you leave comments on our site, we collect the data shown in the comments form, as well as your IP address and browser user agent string to help with spam detection. An anonymized string from your email (a hash) may be provided to the Gravatar service to check if you are using it. After your comment is approved, your profile picture is visible to the public in the context of your comment.

5. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse and also allows us to improve our site.

6. Who We Share Your Data With

We may have to share your personal data with the parties set out below for the purposes set out in section 3.

• Payment Service Providers: Such as Stripe and PayPal who process your payments.
• Shipping & Delivery Partners: We work with reputable shipping partners to deliver your orders.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Spam Detection Services: Visitor comments may be checked through an automated spam detection service.

If you request a password reset, your IP address will be included in the reset email.

7. How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely.

For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. We will retain your data for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

8. What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. To exercise these rights, please contact us at [email protected].

9. Where Your Data Is Sent

Your data may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.