Privacy Policy
Last updated: March 13, 2026
1. Introduction
Muriersilk ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit muriersilk.com and make purchases from our store.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Create an account or place an order
- Subscribe to our newsletter
- Contact us via email or contact forms
- Participate in promotions or surveys
This information may include your name, email address, shipping address, billing address, phone number, and payment information.
Automatically Collected Information
When you visit our website, we may automatically collect your IP address, browser and device information, pages viewed, navigation paths, and referring website or search terms.
3. How We Use Your Information
We use the information we collect to process and fulfil orders, send order and shipping updates, respond to enquiries, send consented marketing, improve our products and services, and prevent fraud.
4. Information Sharing
We do not sell, trade, or rent your personal information. We may share it with service providers such as payment processors, shipping carriers and email providers, or when required by law.
5. Data Security
We implement appropriate technical and organisational security measures. No Internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Cookies
We use cookies and similar technologies to enhance your experience. You can control them through your browser settings. See our Cookie Policy.
7. Your Rights
Depending on your location, you may have rights to access, correct or delete your information, opt out of marketing, and request data portability.
8. Children's Privacy
Our website is not intended for children under 16, and we do not knowingly collect their personal information.
9. Changes to This Policy
We may update this policy by posting the revised version here and changing the last-updated date.
10. Contact Us
Questions can be sent to [email protected].
Optional analytics, cookies and session replay
Updated October 5, 2026. Essential cookies support your cart, checkout and privacy choice. Google Analytics loads on public pages and sends basic visit measurements without analytics cookies before consent and when you choose Essential only. These requests include page and referral information, time and browser information. Cloudflare also measures basic traffic without analytics cookies. Accept & continue, or enabling analytics in Settings, allows Google Analytics cookies and PostHog. Changing your choice or withdrawing consent in Privacy preferences stops analytics cookies and PostHog; basic measurements without analytics cookies continue. Choosing Essential only does not prevent shopping.
With your consent, these providers receive pseudonymous browser and session identifiers, public page visits and interactions, device and language information, referral and campaign details, and purchase or refund references, products, currency and amounts. Confirmed purchases and refunds may also be sent by our server with the identifiers from your consented visit. We use this information to understand the shopping journey, compare traffic sources and improve our store.
PostHog records a 10% sample of consented visits on public pages. Text, inputs and attributes are masked. Account, authentication, cart, checkout, order and other private pages are excluded, as are URLs containing query strings or fragments. We do not record payment details, console output or network request contents. Optional guide feedback uses fixed choices and a separate invitation.
When you save your choices, acceptance is remembered for 360 days and refusal for 30 days. If you make no choice, we wait 14 days after the first prompt before asking again on a later visit; analytics cookies, PostHog and advertising remain off. Visits do not renew these periods. Attribution records in your browser last up to 90 days; the session attribution window is 30 minutes. PostHog recordings are retained for 30 days. PostHog uses its US service; Google and PostHog may process data outside your country. Their policies explain their processing and retention. Contact [email protected] for questions or requests concerning previously collected data.
Provider privacy policies: Google ยท PostHog
Optional Meta advertising
Meta Pixel and Conversions API start only after you choose Accept & continue, or enable Meta advertising and save your choices in Settings. Analytics and advertising can be managed separately in Settings. Meta receives pseudonymous browser identifiers and browser device information, public page visits, product IDs, cart and checkout activity, and confirmed purchase amounts and event references to measure ads and support personalized advertising. We do not send names, emails, addresses, payment fields, search text or private page URLs through this integration.
The _fbp and _fbc cookies support browser identification and ad-click attribution for up to 90 days. When you save an advertising choice, acceptance is remembered for 360 days and refusal for 30 days. You can withdraw it in Privacy preferences; this stops future advertising collection and removes these cookies. Meta may process data outside your country. Its privacy policy explains its processing, retention and your rights.
Provider privacy policies: Meta
